Handling Errors with Remote Payment Services

Error messages in Dynamics 365 Business Central are generally specific and provide sufficient detail on what the issues are, enabling the user to take corrective action.

With Remote Payment Services, errors are expressed either through the Batch Status field or the Journal Check FactBox.

Remote Payment Services Batch Status failed statuses

Sending Failed: The batch has been unsuccessful in being uploaded to the remote payment service provider. This typically occurs due to a technical error. The technical error could have occurred in Dynamics 365 Business Central, Mekorma Remote Payment Services, or with the remote payment service provider. Troubleshoot with the following steps:

1. Abandon the batch: Open the Actions menu by selecting More options. In the Actions menu, click Mekorma > RPS > Abandon.
2. Resend the batch: Open the Actions menu by selecting More options. In the Actions menu, click Mekorma > RPS > Resend. If the issue persists, contact Mekorma Support.
   

Validation Failed: The batch failed validation. Validations occur in Dynamics 365 Business Central while trying to submit the batch to Remote Payment Services, and also in Remote Payment Services itself. Troubleshoot with the following steps:

1. Abandon the batch: Open the Actions menu by selecting More options. In the Actions menu, click Mekorma > RPS > Abandon. You can now take corrective action to resolve the validation issue.
2. Resend the batch: Open the Actions menu by selecting More options. In the Actions menu, click Mekorma > RPS > Resend. If the issue persists, contact Mekorma Support.
   
   

*If an error keeps recurring, it may be with your remote payment service provider. Visit their customer portal to review the batch for any possible errors.

Journal Check errors

The Journal Check FactBox will show any errors for the highlighted line. To view errors in more detail, click Issues Total within the FactBox to open a list of all errors from a batch. From this page, you can review information related to any issues, along with a solution.

Journal Check FactBox:

Journal Check Error Message Report:

Mekorma Best Practices

Mekorma recommends using different number series if there are multiple users. When a user finishes and posts one batch, there may be issues with the number series if they start capturing a second batch before the last batch has been posted. This ultimately requires them to manually update the starting payment number.