Void Remote Payment Batches for a Processing Error

On occasion, a batch may not have successfully processed on the outsource provider’s portal, and will need to be voided.

The batch must FIRST be voided in the provider’s portal, then in Dynamics GP.

Step 1: Void in your outsource provider’s portal

Please login to your outsource provider portal (AvidXchange (AvidPay) or Corpay portal), locate the batch and Void.

!Be sure you are voiding the entire batch, and NOT an individual payment. Mekorma currently only supports voiding outsourced payments at the batch level.

Step 2: Void in Dynamics GP

1. Open the Remote Payment Services Batch Maintenance window (Mekorma Area Page > Routines > Payabales > Remote Payment Services Batches).

2. Use the drop-down menu to view batches with a status of Sent, or by searching for the GP Batch Number/ Remote Batch ID.

3. Click on the batch you want to void.

4. Choose Action > Void.