On occasion, GP may be prevented from receiving a response from the ePayment service once a batch has been sent. For example, if GP is not connected to the internet, the batch cannot be processed.
- Open the Enhanced ePayment Batch Maintenance window.
- Use the drop-down menu to view batches with a status of Sent, or by searching for the GP Batch Number/ Remote Batch ID.
- Click on the batch you want to void.
- Choose Action > Void.
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