On occasion, GP may be prevented from receiving a response from the ePayment service once a batch has been sent. For example, if GP is not connected to the internet, the batch cannot be processed.

  1. Open the Enhanced ePayment Batch Maintenance window.
  1. Use the drop-down menu to view batches with a status of Sent, or by searching for the GP Batch Number/ Remote Batch ID.
  1. Click on the batch you want to void.
  1. Choose Action > Void.

Last modified: 2019/10/23

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