Troubleshooting Miscellaneous Scenarios

This section provides solutions to commonly troublesome topics. For more detailed and specific topics, visit our Knowledge Base.

What does the Vendor Validation status System Issue mean?

If a validation provider experiences a system issue during the vendor validation process, the status will indicate System Issue. That provider’s results won’t affect the overall outcome of the validation. You can re-run the validation once the provider is available again.

This status appears when there’s a problem with the third-party API used to run the validation. These providers are external systems and may experience temporary outages due to maintenance or other issues outside of Mekorma’s control.

My datasets are suddenly missing from a check report.

After a Business Central upgrade, some custom report datasets may not synchronize with their associated layout. This causes issues as the datasets Mekorma offers to customize checks are unavailable to our users.

To ensure that check reports have the correct datasets after Business Central has been upgraded:

1. In Business Central, go to Report Layouts.
2. Select the check report having issues and click Layout > Update and export layout.
3. Open the check report in Microsoft Report Builder.
4. Save the report (no edits required).
5. Return to the Report Layouts page in Business Central.
6. Select the same report and click Replace layout.
7. Choose the file you saved.
8. The datasets will now appear correctly in the check report.
   

I assigned the wrong bank account to a posted purchase invoice.

In the event that an invoice is accidentally assigned the wrong bank account, you can still pay it with the correct bank account. Simply add the invoice to a payment line, then update the Bal. Account No. field to the correct bank account before submitting the batch as normal.